Refund policy

Returns, Refunds, and Exchange Policy

Unopened, unused products may be returned within 30 days of receipt. To initiate a return, email info@noblecrown.shop and we'll send you a prepaid return label. Please note:

• A 25% restocking fee applies to all returns for non-defective products.
• You are responsible for safely packaging the return.
• If we receive returned items damaged or opened, they will not be eligible for a refund.
• Refunds are processed within 7 days of receiving the returned item.

A Note on Fragrance Returns

Purchasing a fragrance without being able to smell it first is an exciting but uncertain experience - we understand that! However, because scent is deeply personal, we're unable to accept returns simply because a fragrance isn't to your taste.

As a one-time courtesy for first-time customers, if you're unhappy with your scent, we'll issue store credit for the item value (excluding shipping) once it is returned. Please email info@noblecrown.shop within 30 days of receiving your order to request this.

Damages and issues

We take great care in packaging every order. If your item arrives defective, missing, or incorrect, please email us at info@noblecrown.shop within 30 days of receiving your order, and we will make it right with a replacement or exchange.

We're currently working on adding shipment protection at checkout, which will allow you to guarantee a replacement for any damage that occurs during transit. In the meantime, please reach out if you experience any issues, and we'll do our best to help.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as body and beauty products). I do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Refund Processing Time
We will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days of receiving the item. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since I have approved your return, please contact me at help@noblecrown.shop.